Culture & Employee Engagement Issues No. 1 Company Challenge

deloitte culture engagement(Community Matters) Culture is how you manage a company of over 500 or 1,000 employees. Mission is the north star.

Deloitte’s 2015 Global Human Capital Trends: Culture & Employee Engagement Issues No. 1 Company Challenge.

In an era of heightened corporate transparency, greater workforce mobility, and severe skills shortages, culture, engagement, and retention have emerged as top issues for business leaders. These issues are not simply an HR problem.  

Culture and engagement is the most important issue companies face around the world. 87 percent of organizations cite culture and engagement as one of their top challenges, and 50 percent call the problem “very important.

Organizations that create a culture defined by meaningful work, deep employee engagement, job and organizational fit, and strong leadership are outperforming their peers and will likely beat their competition in attracting top talent.

Given the harsh spotlight of this new transparency, an organization’s culture can become a key competitive advantage—or its Achilles’ heel.

Culture and engagement are now business issues, not just topics for HR to debate.

Employees are now like customers; companies have to consider them volunteers, not just workers (ha! My all carrot, no stick story might finally resonate!)

Leaders lack an understanding of andmodels for culture:

Today’s workers have a new focus on purpose, mission, and work-life integration

Research shows that a variety of complex factors contribute to strong employee engagement, including job design, management, work environment, development, and leadership. Today, more than twice as many employees are motivated by work passion than career ambition (12 percent vs. 5 percent), indicating a need for leadership to focus on making the work environment compelling and enjoyable for everyone.

While most leaders are measured on the basis of business results, organizations must begin holding leaders accountable for building a strong and enduring culture, listening to feedback, and engaging and retaining their teams.

Citing a specific example, noted a five-year transformation program, a key component of which was to build a sustainable, values-driven culture across the organization. (hmm, I keep focusing on mission driven cultures and forget to note values. I think I take that portion too much for granted)

Where companies can start:

  • Engagement starts at the top

  • Measure in real time

  • Make work meaningful

  • Listen to the Millennials

  • Simplify the work environment

Full report here

Entrepreneurs Foundation’s Culturati Summit January 31, 2016 – February 1, 2016. Underwriter: Deloitte

Baby Sonya

(Community Matters) love this . . .


sonya baby

Pope Francis @ World Meeting of Popular Movements (Santa Cruz, Bolivia)

pope francis bolivia(Community Matters) I almost unplugged completely yesterday – barely responding to email, hardly posting on FB – mostly wandering Marfa, reading, chilling w/ Steven, attending a party at the McDonald Observatory, wrapping up w/ a drink at Cochineal w/ our dear friend Tom Rapp & new friend, Donald.

ahhhhhh . . . and I’m finding myself in a good place from which to listen to others’ messages, this morning Pope Francis’.

Pope Francis spoke Thursday evening at the World Meeting of Popular Movements, taking place in Santa Cruz, Bolivia

Some notes I’ve taken:

Let us together say from the heart: no family without lodging, no rural worker without land, no laborer without rights, no people without sovereignty, no individual without dignity, no child without childhood, no young person without a future, no elderly person without a venerable old age.

Not sure about this assumption:  “Many people are hoping for a change capable of releasing them from the bondage of individualism and the despondency it spawns.”

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(Community Matters)

he murdered my people, and the flag he loves bleeds
they whipped up hate & objection, yet love prevails
they burn down our churches, we are the phoenix
desperate acts of a dying culture, good riddance

Obergefell et al v Hodges Opinion – ES CliffsNotes

Gay rights activists gather outside the US Supreme Court building in Washington, DC on June 26, 2013. The US Supreme Court on Wednesday struck down a controversial federal law that defines marriage as a union between a man and a woman, in a major victory for supporters of same-sex marriage.The Defense of Marriage Act (DOMA) had denied married gay and lesbian couples in the United States the same rights and benefits that straight couples have long taken for granted. AFP PHOTO / MLADEN ANTONOVMLADEN ANTONOV/AFP/Getty Images

(Community Matters) My cliffs notes from reading the Supreme Court Decision – Obergefell et al v Hodges

Some of my favorite lines in the majority opinion granting marriage equality:

  • the petitioners, far from seeking to devalue marriage, seek it for themselves because of their respect—and need—for its privileges and responsibilities, Continue reading

Married in Texas, at St James Episcopal Church

11700912_10153780897233029_5585344577308769605_o(Community Matters) While the Constitution contemplates that democracy is the appropriate process for change, individuals who are harmed need not await legislative action before asserting a fundamental right.” – Justice Kennedy for the majority, Obergefell et al v. Hodges 

Thomas Jefferson’s quote: All . . . will bear in mind this sacred principle, that though the will of the majority is in all cases to prevail, that will to be rightful must be reasonable; that the minority possess their equal rights, which equal law must protect and to violate would be oppression.

at least right now, I’m not remembering a more important day in our lives. Last night, Steven and I were married in front of some of our dearest friends at St James Episcopal Church. What took place at St James’ last night, transcends us. No doubt we were enveloped in love (we could physically feel it). And . . . the timing . . .SCOTUS ruling on an unexpected Friday,  Rev Lisa’s enthusiasm, the Bishop’s approval, an open Saturday night for a wedding in a church in Austin in June . . . We were so privileged to help cap this extraordinary week with the reality of full inclusion within our inclusive, multi-cultural home, St James Episcopal.

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David Brooks: The Art of an Illusionist; a World Class Contortionist

Brooks_New-articleInline(Community Matters)  The Art of an Illusionist; a World Class Contortionist: I’ll grant you usually elegant prose . . . yet few people mislead readers as regularly by distorting assumptions & selective citation of facts as David Brooks. He’s perfected the art of launching with misleading assumptions. Framing Democrats concerned for the outsourcing of more middle class jobs as a Democratic Tea Party is typical Brook’s illusionist art  – The Democratic Tea Party. 

There is no doubt that globalization (especially badly negotiated and enforced) has hurt America’s middle class; that it’s cost us millions of middle class jobs. I agree it reduces poverty around the world. If we’d adequately fund the social safety net which is intended to provide for systemic un- & under- employment and enforce labor & trade provisions as well as adequately fund dislocation & retraining programs, I’d be for the expansion of free trade. I’m not completely against this free trade agreement, how could I be? It’s provisions are national secrets. Let’s debate the agreement & its provisions openly.

oh, and equating the secrecy of a treaty on nuclear armament to one about jobs and goods . . . David Copperfield watch out.

Austin Property Tax Relief

tax-739107_1280-620x365(Community Matters) I’m seeing postings against property tax relief.

It’s the families who most need the tax break that this is about – those for whom property taxes constitute a much higher percentage of their annual income. They aren’t all old, or elderly, or east side families, they also include a lot of middle class families with kids making $50k, $75k, $100k, even $125k per year. We’d all prefer to cap exemption at $500k value but that’s not an option. in the interim, voters overwhelmingly want property tax relief – according to the recent zandan poll: 80% of Austin residents support a 20% homestead exemption, 83% of Austin residents who have voted in the last 4 years (79% from the broader polled universe). Affordability is a growing concern – 86% of the poll’s respondents fear Austin is at risk of losing its appeal because of the rising cost of living. The proposal to launch w/ a 6% exemption “setting a 6 percent exemption at the rollback rate of 48.24 cents would cost the city budget nothing, reduce the median homestead tax burden by $49 per year and potentially increase the rent of the average apartment by $6.31 per year and the average single-family home by $15.93 per year.”

I don’t disagree we need to help renters too. Perfection is too often the enemy of good. Just because this step doesn’t accomplish both doesn’t mean we shouldn’t proceed. Let’s look at utility fee restructure to provide relief to renters.

geez . . . listening to the voices & leadership from the past not likely to get us anywhere but where we are today (see today’s article about threat to musicians & artists of Austin). Voters overwhlemingly rejected the past and elected a new way forward. 80% of Austin citizens want a new way forward & the 20% homestead exemption.

if we always do what we’ve always done . . .

Visiting the Cramers

(Community Matters) such a treat to see Sonya, Reid, Dio & Gabel this weekend. They are hoping for months, planning by the week & living day by day.


What Did Your Grandparents Do?

(Community Matters) I was brainstorming with a friend about how do we effectively communicate the impact of cumulative, institutional & cross-generational discrimination – why today does it still matter if our parents, grandparents or great grandparents were discriminated against?

if they weren’t allowed to attend school (or a good school)? if they lived in a red-lined area so couldn’t obtain a mortgage in order to buy a home (thus accumulating equity in their home, a source of major wealth for most Americans) . . . if they weren’t allowed to earn a fair wage because of racial prejudice excluding from certain jobs . . .

I don’t say this to incite guilt. And, we should probably remind ourselves that many of us were born on 1st, 2nd or even 3rd base while some were prevented from even entering the area of town where the ballpark was located.

Zandan Poll

Peter-Zandan-Pollster-01(Community Matters) Peter Zandan released results of his latest (now annual) Austin poll – see AAS story and super interactive results pages here.

I’ve highlighted some results. The published poll includes a larger than City of Austin universe. Peter’s folks were kind enough to give the same results by crosstab.

  • Overwhelming enthusiasm for 20% homestead exemption
  • Overwhelming enthusiasm for eco. development incentives recruiting middle class ($60kish) jobs
  • Strong majority support for: 1) revising development code to allow more apartments, townhouse, garage apartments, 2) affordable housing or artists, musicians and other creatives, 3) developing the Austin for tomorrow rather than today or its past.

Among full universe polled:

79% support a 20% homestead exemption, 71% believe Austin should provide incentives for more middle class wage jobs, 57% support changing development rules to allow more town homes, garage apartments and other small apartment buildings, 54% believe we should provide more affordable housing for musicians, entertainers and artists, 58% want us to build for the future (vs protect as is or return to past). Important information.

Among City of Austin Residents:

80% support a 20% homestead exemption, 71% believe Austin should provide incentives for more middle class wage jobs, 59% support changing development rules to allow more town homes, garage apartments and other small apartment buildings, 57% believe we should provide more affordable housing for musicians, entertainers and artists, 57% want us to build for the future (vs protect as is or return to past). Important information.

Among City of Austin Residents who voted in the last 4 years:

83% support a 20% homestead exemption, 68% believe Austin should provide incentives for more middle class wage jobs, 58% support changing development rules to allow more town homes, garage apartments and other small apartment buildings, 57% believe we should provide more affordable housing for musicians, entertainers and artists, 59% want us to build for the future (vs protect as is or return to past). Important information.

The margin of error for the total sample size of 814 and a population of the Austin MSA (1.8M+) is +/- 3.4 percentage points.

The Austin Energy-CoA funds transfer

austin energy(Community Matters) I’ve never spent much time understanding the economics of Austin Energy – know our mayor plans to do so. It’s important that our city utilities are positioned to respond to market realities and continue best serving Austin residents & other customers. I certainly don’t oppose the equivalent of dividend transfers and believe transparent allocations are the prerogative of the council & city manager – just not sure there is transparency nor that we’re not handicapping the utilities.

Austin Monitor story:

Explainer: The Austin Energy-CoA funds transfer

The Explainer takes a deeper look at stories we have been following. This week, we tackle the annual transfer from Austin Energy to the City of Austin’s General Fund.

The annual transfer of what has historically been many millions of dollars in cash from the coffers of Austin Energy to those just across the river at City Hall is typical of publicly owned utilities, whether those who live outside the city yet pay Austin Energy for their electricity like to think so or not. This sometimes causes legislators to look at Austin Energy as a problem rather than a top-rated utility.

And sometimes it causes City Council — which is charged with governing the utility to benefit ratepayers as well as the city as a whole — to squirm.

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