(Community Matters) for insurance companies and the people who design their customer complaints and appeals process. here
Two weeks ago at MD Anderson, I had to resort to promises that I was going to “blog about, contact the Austin American Statesman about, write to UT’s President and Executive Vice President,” before United Healthcare figured out how they could pay for Michael’s Zofran. Big surprise that only then did they “find” the patient ID and group # allowing us to fill M’s prescriptions at the MDA pharmacy or anywhere in Houston. They conveniently don’t publish the BCBS information allowing students to fill prescriptions away from campus.
Community Matters 