Corporations Define Themselves

(Community Matters) Companies often define themselves in how they respond to mistakes. It doesn’t surprise me that JP Morgan Chase has stepped up, is working to correct their subsidiary’s mistake and prioritizes relief for the Dickson family, whose assets were erroneously seized and sold on order of EMC Mortgage by First Asset Services, stories here and here.

I don’t know First Asset Services nor its Canadian parent, First Service Corporation but their failure to respond to AAS inquiries, the callousness of their employee’s response to reporters’ questions about their errors and their lack of relief for the family don’t speak well of their company nor their bold corporate responsibility pronouncements.